our privacy policy

Terms and conditions

Terms and Conditions
These terms and conditions ("Terms") (together with any documents to which reference is made) govern the online photo service ("Services") and the delivery of associated products, all as described on our websites including but not limited to those whose URLs are and (our "websites"), whether as a guest or a registered user. The websites are operated by Pinetown Printers (Pty) Ltd ("we", "our" or "us"). Please read these terms carefully before you start to use our websites. You may only use our websites (and the services provided through our websites) if you agree to these terms. Your continued use of our websites indicates your acceptance that these terms apply to our websites and your use of them.
We may change these Terms in our sole discretion without notice or reference to you and changes to the Terms become effective immediately they appear on this website. If you use the Services again after these Terms have been amended, you are deemed to have accepted the amended Terms, which are accordingly incorporated within the contract made between yourself and us. We therefore recommend that you read these Terms each time you order the Services. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our websites.
Before you begin, please review our Privacy Policy, as we will require certain personal information such as your name, email address, billing and delivery information, where we will safeguard and use this information as noted.
These Terms remain in force until the later of satisfactory delivery of the Services by us, or payment in full by you for the Services. We may terminate our contract with you earlier if you materially breach of any of these Terms, and in the event we do so, we reserve the right to take any action against you or seek any remedy available to us, in respect of any you breach.

Burblepix™ is a business in the printing and photographic industry that markets personal customised photo books and other related products. Burblepix™ shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

No other terms and conditions apply in respect of our provision of the Services to you. However, this does not affect your statutory rights as a consumer.

  1. Acceptance of Order
    There is no requirement to create an account with us before using our service. To begin creating the Burblepix ™ photo book range of products, you need to download the FREE Burblepix software and follow the simple instructions for the related Photo products.
    Subject to these terms you may open an account with Burblepix by completing the Registration Form. You will be able to upload images to our websites, email images to us for uploading to our websites on your behalf and (subject to agreeing any additional terms which are applicable) request services to be supplied by us (such as the printing of uploaded images).
    During the registration process you will be asked to supply your email address. This will help us to verify your identity on future visits. Should you register using an invalid email address or an email address that belongs to someone else, Burblepix may terminate your account at any time without notice.
    By placing an order for the Services ("Order"), you are making an offer to buy the Photographic Products that you specify in the Order. If we accept your Order, we will confirm acceptance to you by email ("Confirmation") to the email address you have given us on transmitting the Order.
    After processing an order, the uploaded file is kept on the Burblepix ™ server for a period of four (4) weeks. This is done in case there is a need to check a file in respect of any quality related issues.
    We may decline to accept your Order or to supply the Photographic Products to you for any reason whatsoever. We may otherwise cancel any Order or any part of it. Other than as set out in these terms, we shall not be responsible for any loss or damage of any kind, which you might suffer by reason of us declining to accept or for canceling your Order.
    If we cancel your Order or any part of it, we will notify you by e-mail and refund any monies already paid by you in accordance with our refund policy set out in section 10 below. The offering on this website is currently available to South African clients only
  2. Your Responsibilities
    You agree and warrant to us that all information given by you when you make an Order is accurate and not misleading and that you will not use the Services for any fraudulent or illegal purpose or for any commercial purpose (except in pursuit of your Order).
    You are not allowed to remove any copyright, trade mark or other intellectual property notices contained in material on our websites from any copies or printed items taken of material from our websites
    You must not upload any Images or any other material including text based annotations and comments which contain any threatening or defamatory or blasphemous, pornographic material or show any kind of child abuse, or discriminates based on race, sex, religion, nationality, disability, sexual orientation or age or likely to incite hatred or violence against any person or group or are otherwise criminal or offensive in the minds of reasonable people or are obscene or menacing or harassing or breach any applicable law or any matter advocating or urging treason, insurrection, or forcible resistance to any law of South Africa
    You must only upload Images in which you own copyright (or which you are authorized to send to us by the copyright owner) and you warrant that none of the Images contain anything which would infringe any copyright, trade mark, design right or other intellectual property right of any third party.
    You agree to abide by these terms of service and not to use these products and services or related messages for any unsolicited or unauthorized advertising, promotional materials, junk mail ,Spam, or any other form of solicitation.
    You acknowledge and agree that any submission may be published, copied, customized or removed for the purposes of delivering the Services
    Although we prohibit the uploading of certain types of image to our websites, we cannot control, nor do we monitor the use of our websites. It is possible that images or other material may appear on our websites which are unlawful or offensive and contravene our restrictions on content set out above. We are not responsible for such images or material but if you become aware of any such images or material on our websites please contact us without delay
    We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of this these Terms. We may provide copies of any relevant images or material to the law enforcement authorities and in that connection may also give them access to any personal data that is held by us.
    We may refuse to provide any further services to anyone who breaches these terms of use

    You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to upload your Images and you warrant that the Images you upload will be free from infection, viruses, worms, Trojan horse and/or other code that has contaminating or destructive properties. Your use of the internet in uploading Images shall be entirely at your own risk and subject to all applicable laws and regulations in force. We will not be responsible for any loss of your Images howsoever caused.
    You agree to indemnify us against any claims, costs, expenses or legal proceedings caused as a result of your use of the Services in contravention of these terms. In the circumstances of such contravention, you acknowledge that we will be entitled to terminate our contract with you and cancel any pending Order for Photographic Products made by you. We may also deny you access to the Services in the future

  3. Website Operation
    We may change the format and content of our websites (or any products or services offered by our websites) at any time.
    We may terminate or suspend the operation of our websites (or terminate or suspend provision of any products or services offered through our websites) for support or maintenance work, in order to update the content or for any other reason. We may do this at any time and without notice.
    You are advised to keep back ups of all material provided to us. In particular, it is up to you to keep backup copies of images uploaded by you or emailed to us. We will not be responsible for keeping backups or for the loss of, deletion or corruption of any images or any other material uploaded onto our websites.
  4. Security and Rights
    We will use all reasonable endeavours to ensure the security of your Images and your credit or debit card details that we obtained from you when you submit an Order
    All software, materials, information and content offered by BurblePix on this Website are protected by copyright and other applicable laws and we are the owners or authorised user of these rights.
    You retain all intellectual property rights, including copyright, in those images that you have uploaded to our websites or emailed to us where you already own such rights. We are the owner (or the licensee) of all intellectual property rights in our websites
    All product and company names and logos mentioned in connection with the Services are our trade marks or trading names or those of their respective owners. You may download material for the sole purpose of placing an Order for Photographic Products. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or download any material without our prior written consent.
    There is no legal minimum age requirement to browse this website. However, anyone below the age of 18 should obtain parental consent in using our services, and for the submission of credit card information when placing an order
    It is a condition of allowing you to use our websites and any services offered through it that you have the right to copy, upload or otherwise deal with those images in relation to our websites and to allow us to process and otherwise deal with those images in accordance with these terms.
  5. Price and Payment Terms
    You must pay in full by credit card or electronic funds transfer (eft) in advance when you submit your Order by email. Orders will not be processed until all outstanding amounts have been transferred to the bank account of Burblepix. All prices are in South African Rand and Payment will be collected at the time of placing this Order. The cost of packaging and shipping is not included in the price of your photo album and will be added to the price of your purchase as a separate shipping cost. Please refer to our Products Price List for a complete listing. We may change any of these prices at any time before your Order has been accepted. We make every effort to ensure that prices indicated on this website are accurate.
    In the event that we decide to deliver Photographic Products outside South Africa , the price is exclusive of any local sales taxes or customs or import duties, which may apply. We have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
    You warrant that all details you provide to us for the purpose of purchasing the Photographic Products, including the details of your credit or debit card, will be correct, that the credit or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of your purchase. We reserve the right to obtain confirmation of the validity of your credit or debit card details from any relevant financial services provider or credit reference agency. We will not be held liable for any losses you may suffer as a result of unauthorized use of your credit card by any other party. Payment may be made via Visa or MasterCard or by bank transfer into the Burblepix™ bank account, the details of which will be provided on request

    Credit card transactions will be acquired for Burblepix™ via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to to view their security certificate and security policy.

    Customer details will be stored by Burblepix™ separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to

    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

  6. Cancellation
    You may cancel your account by contacting us by email or by post. You may be asked to provide further proof that you are the holder of the account. Your account will be cancelled as soon as reasonably practicable following receipt of your email or letter. We may cancel your account without notice at our sole discretion. Once your account is cancelled, your photo album will be removed from our websites and your password will no longer enable access to the password protected areas of our websites
  7. Liability and Indemnity
    We will use our commercially reasonable efforts to ensure that the Services will be provided with reasonable care and skill and the Photographic Products will be of satisfactory quality, will meet the descriptions set out on this website and will be reasonably fit for the purpose for which you bought them.
    We exclude all other express or implied terms, conditions, warranties,representations or endorsements whatsoever with regard to any products other than the Photographic Products we provide, or any information or service provided through this website.

    The Services are provided on an "as is" and "as available" basis. While every attempt is made by us to ensure that all materials and information published on this website about the Services are accurate and to keep the Services generally available and error free, we cannot guarantee that this website or the Services will operate continuously or without interruptions or be error free. We accept no liability for any unavailability. you assume total responsibility and risk for your use of the Services and use of all the information we provide.
    We can in no way be held responsible for damage or loss to, or of the uploaded files or to non-delivery of any product due to incorrect information given or failure by the couriers to locate and deliver the product to you. We are not responsible for 3rd party shipping errors, omissions or damaged shipments.

    We cannot be held responsible in any way for the quality of the photographs placed by you into the Photographic products. It is for you to ensure and determine that the quality of photograph taken and placed into the product is suitable before ordering and uploading the file.
    We accept no liability for any indirect or consequential loss or damage, or for any direct or indirect loss of data, profit, revenue or business in each case however caused and even if foreseeable.

    BurblePix DISCLAIM ALL IMPLIED OR EXPRESSED WARRANTIES OR CONDITIONS, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, INCLUDING ANY IMPLIED WARRANTY OF TITLE, regardless of whether we know or had reason to know of your particular needs. No employee, agent, dealer or distributor of ours is authorized to modify or make any addition to this limited warranty.
    The limitations and exclusions in this clause do not affect your non-excludable statutory rights as a consumer and only apply to the extent permitted by law.

  8. Delivery
    We will deliver the Photographic Products to the address for delivery stated by you at the time you make the Order.

    We will attempt to deliver any Photographic Products under your Order within 10 working days of the date of our acceptance of your Order, but this date is an estimate only. Although we will make all reasonable efforts to deliver your Photographic Products within this time, we do not accept liability for any failure to deliver within that time.
    Delays in the delivery time can under no circumstances be used to cancel an order or to claim any compensation. Any order is subject to cancellation or variation by reason of Force Majeure from any cause whatsoever beyond Burblepix’s control including inter alia: inability to secure labour, materials, power or supplies, or by reason of an Act of God, war, civil disturbance, riot, state of emergency, strikes, lockout or other labour disputes, fire, flood, drought or legislation.
    In the event that any anticipated delivery of your Photographic Products does not take place, you must promptly notify us by email and we shall make reasonable efforts to replace them.
    Subject to availability and receipt of payment, requests will be processed within 10 days and delivery confirmed by way of tracking number. Deliveries are limited to address in South Africa only. The method of delivery will be either ordinary parcel counter to counter or courier services.

  9. Returns and Refunds Policy
    In the event that the Photographic Products are received by you in a damaged or defective condition, or if they do not materially match the description or pictures on the website, you may return the Photographic Products to us within 14 days of receipt, and we will provide a full refund of the price paid by you inclusive of the return postage and packing.

    If you return any Photographic Products to us in accordance with the above paragraph, and we are able to prove that they were not faulty when they were received by you, we reserve the right to send them back to you and claim the cost of such return postage from you.

    We will notify you of any refund of monies via email within a reasonable period of time. We will refund any monies to you using the same method used by you to pay for your purchase. We will usually process the refund to you as soon as possible and in any event within 30 days of your cancellation or the day we confirmed to you via email that you were entitled to a refund for the delivery of any defective Photographic Product. The provision of goods and services by Burblepix™ is subject to availability. In cases of unavailability, Burblepix™ will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10 % administration fee. Any orders where processing has begun will attract a 100 % administration fee.

  10. General
    We may, but you may not, assign any rights and/or transfer, sub-contract or delegate any obligations under these Terms, and/or charge or deal in any other manner with these terms and conditions or any of our respective rights or obligations. Any purported assignment, transfer, sub-contracting, delegation, charging or dealing in contravention of this paragraph shall be ineffective. These Terms are personal to you and are entered into by you for your own benefit and not for the benefit of any third party.
    We reserve the right at any time to suspend the Services at our sole discretion or for legal or technical reasons. We may also for the same reasons and at our sole discretion delete or refuse to process any Image you upload but if we intend to do so, we shall give you as much notice, if any, as we possibly can.
    These Terms as well as any accepted Order are the whole agreement between us. You acknowledge that you have not entered into this agreement in reliance upon any statement, warranty or representation made by us or any other person and you irrevocably and unconditionally waive any rights to claim damages and/or to rescind these Terms by reason of any misrepresentation (other than a fraudulent misrepresentation) that is not contained in the Terms and any accepted Order.

    If any provision or term of these Terms shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such provision or term shall be divisible from the other Terms and shall be deemed to be deleted from them.
    Failure or delay by either party enforcing an obligation or exercising a right under these Terms does not constitute a waiver of that obligation or right.
    Burblepix™ takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

    This website is governed by the laws of South Africa and Burblepix™ chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 16 Ivy Road Pinetown.
    Burblepix™ may, in its sole discretion, change this agreement or any part thereof at any time without notice. Burblepix™ is a division of Pintown Printers (Pty) Ltd

  11. Burblepix™ contact details
    Support :

download free software for:
Create amazing custom photo books with our free software.
244 MB 315 MB
Click on the relevant windows or apple icon above to download your photo book software.
Note: The above photo book software includes scrapbooking elements, diaries, journals and postcards.
Additional Content
The below additional content files can be downloaded and added to your current photo book software if you do not have it already. Click on the relevant windows or apple icon.
10 MB 5 MB
Note: Make sure your Burblepix software is closed when you download the additional content. Once downloaded double click to extract and then open your Burblepix software as normal.
Coming soon…
Our scrapbooking software is already included in the photo book software download option.
Additional Content
The below additional content files can be downloaded and added to your current photo book software if you do not have it already. Click on the relevant windows or apple icon.
130 MB 124 MB
Note: Make sure your Burblepix software is closed when you download the additional content. Once downloaded double click to extract and then open your Burblepix software as normal.
Themed Books
Coming soon…
Additional Content
The below additional content files can be downloaded and added to your current photo book software if you do not have it already. Click on the relevant windows or apple icon.
77 MB 68 MB
Note: Make sure your Burblepix software is closed when you download the additional content. Once downloaded double click to extract and then open your Burblepix software as normal.
Diaries and Journals
Our diaries and journals software is already included in the photo book software download option.
Additional Content
School Diaries
The below additional content files for 2014 school diaries can be downloaded and added to your current photo book software. Click on the relevant windows or apple icon.
24 MB 18 MB
Note: Make sure your Burblepix software is closed when you download the additional content. Once downloaded double click to extract and then open your Burblepix software as normal.
Calendar Software

Click on the relevant windows or apple icon below to download your calendar and photo book software.
318 MB 386 MB
Additional Content
The below additional content files for 2014 calendars can be downloaded and added to your current photo book software if you do not have it already.
76 MB 68 MB
Note: Make sure your Burblepix software is closed when you download the additional content. Once downloaded double click to extract and then open your Burblepix software as normal.
Our postcards software is already included in the photo book software download option.
The Works
The works includes all our software options in one easy download.
318 MB 386 MB
Click on the relevant windows or apple icon above to download the software.