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Frequently Asked Questions

These are our most frequently asked questions. Please see if we have the answer to your question below before calling Burblepix.

  1. Go through the order process again but do not enter the voucher code in the voucher code field.
  2. This time enter your voucher code in the comments field and include the voucher value.
  3. Continue with the order process and chose to pay by EFT but do not make any payment as the system will charge you the full amount.
  4. At the end of the order process your order will start to upload.
  5. Once we receive your order we will see the voucher code in the comments field at allocate it to your order.
  6. If there is anything further to pay our accounts department will let you know via email.
  7. Whenever you send any order you should receive a confirmation email a few hours later so look out for it.

Note: For MAC users the reason the voucher code may not work is because you have to manually check for updates. This is very easy and can be done by following these steps;

  1. In the top menu bar of the Burblepix software click on “Configuration”
  2. Next select “Check web for latest files”
  3. Once this is complete try the order process again using your voucher code.
  4. If this does not work then follow the steps 1 – 7 above.

There are occasionally times when customers may experience difficulty uploading their order through the Burblepix software. This is usually the result of using a 3G connection which is not a great solution for photo books. It may also be a result of strict corporate policy and the settings on the firewall that prevent the burblepix software connecting please follow these easy steps;

  1. Open burblepix software and the album you tried to order. It may say that it has already been ordered and paid for. Open it anyway.
  2. Once open look at the top tool bar in the program. The one with File, Edit etc. At the end there is an option to click on “order” not the trolley icon.
  3. Click on order then click create another copy. It asks you if you want an exact copy click yes. This creates a new id for the book which can then be ordered as usual with the trolley icon.
  4. Go through the order process again but choose the option “I will bring the order myself”, It will process the file and produce a summary report, Click the green arrow, Your file will then be displayed.
  5. If you get an error message it will give you 3 options “Cancel Order”, “Skip online payment” or “Retry” Choose the option “Skip online payment” This will process the file and produce a summary report, Click the green arrow, Your file will then be displayed.

This is the file that you can send to us. It will be in the form as follows but with different numbers. RT675TY6#FTR5678Y.zip do not change the name. If you need to find the file again it will be saved in the following directory;

For PCs : C Drive of your computer under Burble_submitted orders

For MAC: MAC Hard Drive Users/shared/Burblepix/MPR500_Submitted

It will be encrypted so you cannot view it but you can send it to us using the following website www.mailbigfile.com Choose the free option. The address to send it to us at info@burblepix.co.za. Alternatively send it using www.wetransfer.com or www.dropbox.com.

To create another copy of a photo book you have already made is easy. Copies of photo books already made by you can be created in the exact same size or in a different size. Once created you can then make changes are even add to the new copy. Follow these steps;

  1. Open burblepix software and the album you want to create another copy.
  2. It will say that it has already been ordered and paid for. Open it anyway.
  3. Once open look at the top tool bar in the programme. The one with File, Edit etc. At the end there is an option to click on “order” not the trolley icon.
  4. Click on order then click create another copy. It asks you if you want an exact copy click “yes” for an exact copy or “No” for the option to choose a new album size.
  5. It then takes a few seconds for the programme to creates a new copy and ID for the book which can then be ordered as usual with the trolley icon.
  6. Follow the order process through once you are ready to place the order.
  7. Choose to pay by EFT and then continue with the order process.
  8. Once we receive the file our accounts department will send you the amount to pay.

There are times when an order you thought you uploaded was not received. This is usually because internet connectivity was lost during the upload process. In this case you will need to create another copy and upload again by following these steps;

  1. Open burblepix software and the album you want to create another copy.
  2. It will say that it has already been ordered and paid for. Open it anyway.
  3. Once open look at the top tool bar in the programme. The one with File, Edit etc. At the end there is an option to click on “order” not the trolley icon.
  4. Click on order then click create another copy. It asks you if you want an exact copy click “yes” for an exact copy.
  5. It then takes a few seconds for the programme to creates a new copy and ID for the book which can then be ordered as usual with the trolley icon.
  6. Follow the order process through once you are ready to place the order.
  7. Choose to pay by EFT and then continue with the order process.
  8. Once we receive the file our accounts department will send you the amount to pay.
  9. Look out for the confirmation email that we have received your order. This usually comes through a few hours after uploading your job.

Another reason your order may not come through is because of strict corporate policy around your company firewall. You can normally see if this is the case because the upload gets stopped at 9%. In this case you will need to follow the steps below;

  1. Open burblepix software and the album you tried to order. It may say that it has already been ordered and paid for. Open it anyway.
  2. Once open look at the top tool bar in the program. The one with File, Edit etc. At the end there is an option to click on “order” not the trolley icon.
  3. Click on order then click create another copy. It asks you if you want an exact copy click yes. This creates a new id for the book which can then be ordered as usual with the trolley icon.
  4. Go through the order process again but choose the option “I will bring the order myself”, It will process the file and produce a summary report, Click the green arrow, Your file will then be displayed.
  5. If you get an error message it will give you 3 options “Cancel Order”, “Skip online payment” or “Retry” Choose the option “Skip online payment” This will process the file and produce a summary arrow, Your file will then be displayed.

This is the file that you can send to us. It will be in the form as follows but with different numbers. RT675TY6#FTR5678Y.zip do not change the name. If you need to find the file again it will be saved in the following directory;

For PCs : C Drive of your computer under Burble_submitted orders

For MAC: MAC Hard Drive Users/shared/Burblepix/MPR500_Submitted

It will be encrypted so you cannot view it but you can send it to us using the following website www.mailbigfile.com Choose the free option. The address to send it to us at info@burblepix.co.za. Alternatively send it using www.wetransfer.com or www.dropbox.com

All customers should get an automated email once we dispatch your order. This will include the tracking number and contact details for the post office call Centre and Website. Use this information to track your order. Please note that sometimes it can take the Post Office a few days to update there system with this information so it may not reflect the first time you check.

Once your order is received by the post office they are supposed to send you a slip to say there is a parcel for you to collect but this does not always happen. If you see that the parcel has arrived at your post office using the tracking information provided in the email we sent you then you can go and collect it before getting the notification. To collect the parcel without the slip you will need the following;

  1. Your Tracking Number that we sent you.
  2. Some form of ID like your drivers licence or ID document.



download free software for:
PHOTO BOOK SOFTWARE
Create amazing custom photo books with our free software.
244 MB 315 MB
Click on the relevant windows or apple icon above to download your photo book software.
Note: The above photo book software includes scrapbooking elements, diaries, journals and postcards.
FRAMES SOFTWARE
Additional Content
Frames
The below additional content files can be downloaded and added to your current photo book software if you do not have it already. Click on the relevant windows or apple icon.
10 MB 5 MB
Note: Make sure your Burblepix software is closed when you download the additional content. Once downloaded double click to extract and then open your Burblepix software as normal.
YEAR BOOK SOFTWARE
Coming soon…
SCRAPBOOKING SOFTWARE
Our scrapbooking software is already included in the photo book software download option.
Additional Content
Scrapbooking
The below additional content files can be downloaded and added to your current photo book software if you do not have it already. Click on the relevant windows or apple icon.
130 MB 124 MB
Note: Make sure your Burblepix software is closed when you download the additional content. Once downloaded double click to extract and then open your Burblepix software as normal.
Themed Books
Coming soon…
CANVAS SOFTWARE
Additional Content
Canvas
The below additional content files can be downloaded and added to your current photo book software if you do not have it already. Click on the relevant windows or apple icon.
77 MB 68 MB
Note: Make sure your Burblepix software is closed when you download the additional content. Once downloaded double click to extract and then open your Burblepix software as normal.
Diaries and Journals
Our diaries and journals software is already included in the photo book software download option.
Additional Content
School Diaries
The below additional content files for 2014 school diaries can be downloaded and added to your current photo book software. Click on the relevant windows or apple icon.
24 MB 18 MB
Note: Make sure your Burblepix software is closed when you download the additional content. Once downloaded double click to extract and then open your Burblepix software as normal.
Calendar Software


Click on the relevant windows or apple icon below to download your calendar and photo book software.
318 MB 386 MB
Additional Content
Calendars
The below additional content files for 2014 calendars can be downloaded and added to your current photo book software if you do not have it already.
76 MB 68 MB
Note: Make sure your Burblepix software is closed when you download the additional content. Once downloaded double click to extract and then open your Burblepix software as normal.
POSTCARD SOFTWARE
Our postcards software is already included in the photo book software download option.
The Works
The works includes all our software options in one easy download.
318 MB 386 MB
Click on the relevant windows or apple icon above to download the software.